This Cancellation Policy sets out when and how requests to cancel applications, orders or bookings may be considered.
General
- Cancellations must be requested in writing to [[email protected]] with the original reference number.
- Where a statutory closing date applies (e.g., examinations), cancellations after the closing date are generally not permitted.
- If a cancellation is approved before processing commences, administrative fees and bank charges may be deducted from any refund (see Refund Policy).
Category Examples
Applications & Registrations
Once processing has commenced, cancellations are ordinarily not possible due to statutory requirements.
Examinations
- Requests before the published closing date may be considered for deferral or cancellation (fees may apply).
- No cancellations after allocation of an examination seat, except as per exam rules.
Accreditation (NEIs, CPD)
Evaluation commences upon submission; cancellations thereafter are generally not permitted.
Physical Goods
Orders can be cancelled prior to dispatch. If already dispatched, please follow the Returns process under the Refund Policy.
This page is provided for transparency and convenience. It is a policy statement of the South African Nursing Council (SANC).
For queries or to exercise your rights, please contact the Information Officer at [[email protected]].