This Refund Policy explains when and how refunds are considered for payments made to the South African Nursing Council (SANC) via our online channels. It applies to card, EFT, and other electronic payments processed through our acquiring bank (First National Bank - FNB) in South Africa.
General Principles
- All prices are displayed and transactions are processed in South African Rand (ZAR).
- Refunds, where approved, are processed back to the original payment method only.
- Refund processing timelines are typically 7-14 business days from approval, depending on banking partners.
- Proof of payment and a valid reason are required for any refund request.
Service Categories
1) Statutory Applications & Fees
Examples include: applications for registration, restoration, examinations, accreditation submissions, and annual practising certificates (APCs). These fees generally cover administrative review and statutory processing; once processing has commenced, fees are ordinarily non-refundable. Where SANC declines an application without processing, a partial refund may be considered at SANC's discretion to cover bank and administrative charges.
2) Examinations
- Exam fees are ordinarily non-refundable after the published closing date or once a seat has been allocated.
- Deferrals or substitutions may be considered before the closing date, per the applicable exam rules.
3) Accreditation (NEIs, CPD Providers)
- Accreditation and evaluation fees cover assessment time and are typically non-refundable after submission.
- If a duplicate payment is made in error, SANC will refund the duplicate amount upon verification.
4) Physical Goods (e.g., Distinguishing Devices)
- Where goods are defective or incorrectly supplied, SANC will arrange repair, replacement, or refund in line with applicable law.
- Items must be returned in original condition with proof of purchase within the specified returns window.
How to Request a Refund
Submit a request to [[email protected]] with your full name, ID/Passport, SANC number (if applicable), order/reference number, payment date, amount, and a brief motivation. The Finance unit will acknowledge receipt and advise next steps.
Legal
This policy should be read with the Terms & Conditions. Consumer rights and remedies are subject to South African law, including the Consumer Protection Act, 2008, where applicable.